Got an email from a bud asking me about the Y! Platform and SEO for retailers.
I see several "levels" of problems with many stores I look at, but MOST of it is NOT platform-based, and anything that IS is baked into the default templates and can be easily remedied.
Most of the problems are with lack of content. I'll put the monkey on the backs of retailers like me for that one!
SEO -- Folks don't know what to do OR measure. Most folks don't even know where their sales come from.
I get calls and emails almost every week: "MY SEO is down! Google hates me." 9 times out of 10, it's a cashflow issue disguised as an "SEO problem." Traffic fluctuates, but on decent sized, established stores, you should be able to map your organic traffic to the ebb and flow you had same time last year.
Where DOES your traffic come from? And more importantly, where does your REVENUE come from?
SEO. PPC. Social. Direct type-ins. Shopping engines. Other ads. Email blasts.
Most retailers don't know. And if they do, they don't compare year over year to see if they're growing or shrinking.
They look at this month's traffic and see if it's up or down from last month. Even GA has the last 30 days as the default (and comparison defaults to previous 30 days) which is SO STUPID IMHO.
So what do you look at to know if your SEO is working or not?
METRICS -- For the $$$, I REALLY like GA's presentation of "revenue from organic traffic" compared to last year as the guiding metric. If I don't see double-digit, six figure revenue increases, I'm not doing my job. Neither is my SEO.
To see changes, I look at Google Webmaster Tools for the last 30 days info on entry pages and keywords, but that can be misleading on the downslope of the busy season...
I then track buckets of keywords and see if ranks / clicks / conversions are up or down and focus on my money pages.
Ask folks what their most valuable $$$ entry page is after their homepage. They don't know. NO IDEA.
An SEO friend of mine just asked what % of my SEO revenue came from non-brand / navigational queries AND not from homepage entries. I didn't know, but I could find out in 5 minutes.
Well over half! That's working both sides of the street, AND up and down the street.
Once folks REALLY know what SEO entry pages are $$$$ important, and what keywords match up to THOSE pages, they then need to point internal links to those pages, beef up the content on them, and maximize their internal site hierarchy for SEO benefit.
The RTML needs to have the code there to make TITLES, META DESC, and internal anchors, BUT the retailer needs to write the CONTENT for these SEO elements for each of their good pages.
And that's ASSUMING that these pages have unique content (in CAPTION fields) and a small footprint / boilerplate, but that's a lot of work for retailers.
WHAT PAGES? WHERE TO START?
If they take a look at Google Webmaster Tools for any page that gets 10+ organic visitors a month, that's the perfect place to start. All of those pages are getting SEO traffic for SOME REASON -- they have unique content OR a ton of links pointing to them, and making sure THOSE pages get all the internal links they can, and have good TITLES / META DESC is what I do next.
For a content strategy, I think I'm about to start championing a new buddy of mine. Take a look at Lee Odden's New Book and specifically this post: http://optimizebook.com/posts/download-optimize-templates/
His overview at ADTECH was great. Hard to follow him on THAT panel.
Haven't even read the book yet, but if it's as good as his blog, this would be a killer keynote + bag stuffer for the Y! Summit.
I think making a retailer framework of "what to do next" would be very helpful. I'm KINDA doing that with a local guy here at http://trailcamerasandmore.com/ --
For example, I made him write a pretty comprehensive review for his first page of content. He's starting from scratch, but you take one piece of content, and build up from there...
It's a hard mountain to climb.
Like one old client told me today, "I don't want to create compelling content, I just want to sell stuff..."
Then why should Google send you thousands of free prospects each day? What do YOU bring to the table?
/End of Rob's Rant
Word. Don't get me started. Long tail diversified traffic never goes out of style. Spam never pays.
Posted by: Mattledford | Wednesday, April 11, 2012 at 05:37 PM
This is great info Rob! Thanks for sharing!
Posted by: Ron Yates | Wednesday, April 11, 2012 at 07:06 PM
I agree with much of what you say - except for the part where you tie your Y store into Google. For one thing, the analytics that yahoo provides are very nice indeed. For another...
I don't know who you talk to, but a lot of site owners I know have a completely different take - mainly, the more information you give Google, and the more you depend on them for traffic, the more vulnerable you are.
We're talking about a company that is known to destroy websites, and the small businesses that depend on them, without so much as a blink.
Why give them more info than you absolutely have to? It certainly doesn't hurt your rankings to go elsewhere for site information and management tools, and keep your info to yourself.
A great example of their less than benign behavior is the message they have been sending out via GWT trying to get site owners to reveal their backlink sources, and "tell on themselves."
Couple that with the destruction wrought by Panda and other updates, and now the "over-optimization" penalties and you see that depending on Google for traffic, and even giving them access to your sites is more like being a battered spouse than it is a business partner.
Posted by: dave | Thursday, April 12, 2012 at 08:52 AM
Dave -- REALLY appreciate your post. And I agree with some of it. I have a slightly different take on the Google.
These days Google is 50-80% of most retailers' "free" traffic, so we're all dependent on this huge, huge company for a lot of traffic and revenue. HOWEVER -- If anyone's business is completely dependent on ANY SINGLE TRAFFIC SOURCE (not just Google), it's only a matter of time before they are OUT of business. That's why I have 3 businesses -- 2 Internet-based, 1 local. That's why we carry multiple product lines, too!
Google is a business, trying to sell as much advertising as they can, and I recognize they are going to do whatever they need to do to maximize profit / shareholder value.
Even little shifts in their algo send hundreds of millions of dollars this way or that... Compared to even 5 or 6 years ago, the access we have to search engine staff and information is amazing. Google is doing a killer job communicating with Webmasters, and providing information, and telegraphing punches, and giving us a heads up when changes are coming.
Google isn't a single entity, it's 10,000+ folks plugging away... Maybe it's because I know some folks in Mountainview, and have access to some world class SEOs on speed dial, and spend more than half my time in this Internet Marketing World, but I sleep pretty well at night.
And Y!WA is awesome. It can do some things GA cannot. But the converse is true. So "sharing" info with Google (for me) is a small price to pay to get access to this data. I really, really appreciate your candor. -- r
Posted by: Rob Snell | Thursday, April 12, 2012 at 10:20 AM
Rob - you said: "the access we have to search engine staff and information is amazing".
How does the average webmaster have access to search engine staff?
If you have any phone numbers to Google's search engine staff - please let me know.
Posted by: Bob | Sunday, April 15, 2012 at 08:44 PM
Thanks for your comment. Go to any decent sized search show and there are up to a dozen folks from Google all over.
I remember back in the day before "GoogleGuy" would even post on Webmasterworld, and we had NO IDEA what was going on...
Matt announces when and where he's going, and he's always approachable. It's not cheap to travel to these shows and buy a conference pass, but there are other ways beyond face to face.
These folks post on boards, have Google+ Meet Ups, respond to tweets, and even now give us blog posts telegraphing changes in the algo. We are SPOILED today compared to what I've seen over the past 15 years.
Posted by: Rob | Sunday, April 15, 2012 at 09:28 PM
I'm curious to find out what blog platform you happen to be working with? I'm having some minor security issues wjth my latest blog and I'd like to find something more risk-free. Do you have any solutions?
Posted by: kate dircksen | Monday, September 16, 2013 at 07:03 PM