Yet another reason why I no longer can recommend
Dydacomp's Mail Order Manager for Yahoo! Store owners.
Good luck with MOM. This sucks.
I heard more stories like that when I did my Yahoo! Store Order Management software survey. On the other hand, I have some long time clients who (last time I checked) swear by Mail Order Manager.
When OrderMotion more than doubled our cost, we switched all our Yahoo! Stores from OrderMotion to Stone Edge Enterprise and are delighted at the savings AND the software. I still have a few friends paying the 1% of sales "revenue" share to OM and they love it. To each his own!
DydaComp, the parent company of MOM is suave, persuasive and savy. They say they have a 30 day return window but you better read the fine print. Here is what the fine print says: to return the program back to DydaComp you must notify them, get an RMA and the program disk cannot be opened. There is a restocking fee of 25% within 15 days of purchase. There's a 50% o restocking fee for returns between 16 and 30 days of shipment. Beyond the 30 day window, no refunds will be processed. If you want to take legal action, you will have to do it in New Jersey--where DydaComp is domiciled.
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